Summary: Your privacy is absolutely guaranteed. We will never share, rent or sell your information. Nor will we ever give any information about you to anyone outside our company without your permission to do so, unless ordered by a court of law. We’re committed to safeguarding the privacy of all the personal information we receive, and to using it only in ways related to the reason(s) we acquired it. And we will never knowingly send spam.

Our Commitment to Privacy
Protecting your privacy is as important to us as it is to you. To better protect it, we publish this notice explaining our information protection practices and how your information is collected and used. To make this notice easily accessible, we link to it from every page of our website.

General Information
This notice applies to all information collected by or submitted to ExtraOrdinary Homes via our website and all other means.

You can access and browse our website without disclosing any personal information.

When you order products from us using our website, our order form automatically encrypts your credit card information using SSL technology, the best encryption software available.

Our website does not enable its visitors to communicate with each other, or to post information that can be accessed online by anyone outside our company.

The Information We Collect
On some of our webpages you can contact us, make requests, register to receive publications and order products. You can also do all those things by calling our toll-free number. The types of personal information we collect include:

• Name,
• Address,
• Phone number,
• E-mail address,
• Credit card information,
• Whether you are a homeowner or a home-industry professional,
• How you learned about us.

You might also submit information about other individuals. For example, when you order our products as gifts that you ask us to send directly to them, we need their contact and delivery information:

• Name,
• E-mail or physical delivery address,
• Phone number or e-mail address for confirming delivery.

The Way We Use Information
We use the information you provide when placing an order only to complete that order and to follow up with you. We don’t share that information with anyone outside our company except to the extent necessary to complete your order.

We offer free gift cards and gift certificates you can ask us to deliver directly to your friends, family and clients. Information you provide so we can create those items is only used for that purpose.

You may register at our website to receive various e-mailed publications from us. We are only able to deliver the items you request after you fill out the appropriate parts of certain of our webpages. The information you give us is only used for that purpose.

We use return e-mail addresses to answer the e-mail we receive. Those addresses are not used for any other purpose.

From time to time we conduct surveys on our webpages to learn more about your interests, plans and needs in order to better serve our clients, customers and prospects. We may also request your contact information in order to thank you or send you a gift. The results of those surveys are combined to reveal broad trends and information about groups of individuals, and do not include any individual identifying information.

At times you may decide to share your own innovative home remodeling and building ideas with us. We will always acquire your permission before we give you credit publicly as the source of those ideas.

You may occasionally tell us something about your upcoming home remodeling or building project. Any information you share is only used to better understand your situation and needs.

There may be times when you offer complimentary remarks about how you benefited from our work. We will always acquire your permission before using your remarks as a published testimonial about our products and services.

We regularly use non-identifying and grouped information to improve our website and our business. For example, we collect monthly statistics about which of our webpages are most popular, which browsers our website visitors use, how our webpage visitors found us, etc. That information does not include any way to identify individual website visitors.

Finally, we will never use or share the personally identifiable information you give us in any additional ways besides the ones described above, without describing those uses on this webpage.

Our Commitment to Data Security
We take every precaution to protect your information. To prevent unauthorized access, maintain data accuracy and insure the correct use of your information at all times, we follow appropriate industry-standard physical, electronic and managerial procedures to safeguard and secure the information we collect. We maintain a secure database of our customers on a single private computer that is under our control at all times. That computer is not part of a private network of computers to interconnect our staff, which protects it from hackers and unauthorized use. Our backup files are also under our control at all times. Only trained, qualified professionals have access to the personal information we collect.

Our Commitment to Children’s Privacy
Protecting the privacy of the very young is especially important to us. For that reason, we never collect or maintain information from those we know are younger than 13 years old. The only part of our business that might attract a teenager’s interest is the portion that allows the ordering and purchase of our products and services as gifts to give adults. Information about our personal information practices in relation to children is only described on this webpage.

How You Can Access or Correct Your Information
You can review and correct factual errors in any of your personally identifiable information that we’ve collected and maintained by calling 800-979-3224 or sending us an e-mail. To protect your privacy and security, we will take reasonable steps to verify your identity before granting you access to your information or making corrections. If you can’t provide proof of your identity, we reserve the right to refuse to provide you with a copy of your personal information from our files. We use this procedure to better safeguard your information.

E-Mail Privacy Policy
We appreciate your subscribing to our lists and sharing your information with us. We will not abuse that privilege. We’ve created this e-mail privacy policy to demonstrate our firm commitment to your privacy and the protection of your information.

If you received a mailing from us, either your e-mail address was given to us as part of a request to send information, or you have an existing relationship with us via your purchase of our products or services.

We respect your time and attention by controlling the content and frequency of our mailings.

We use appropriate industry-standard security measures to protect against the loss, misuse or alteration of all data entered into or used by our system.

Besides e-mails sent in response to your orders or requests for information, each e-mail we send contains a quick and easy way for you to stop receiving e-mail from us via a message at the end of each one.

If you’ve received unwanted, unsolicited e-mail sent via our system or from any business purporting to be our system, please forward a copy of that e-mail with your complaint to abuse@extraordinaryhomes.com.

How to Contact Us
If you have any questions or concerns about any of our privacy policies or practices, contact us at 800-979-3224 or privacy@extraordinaryhomes.com.

Our relationship with you is our most important asset!